Coronavirus comes at a terrible time for Tesla considering the fact that their new Crossover SUV, the Model Y, has just started being delivered to customers. Due to the fact that Tesla would like to continue selling cars and many who ordered and were expecting their new cars are relying on their arrival.
There were previously two options for taking delivery of a Tesla. The first was the traditional experience of going to the store and having an employee walk the new owner around the car and show them all of the features and how to operate the car. The second option was to have the same experience, but in your driveway rather than at the store. The two new options are well-described on Tesla’s delivery website. The first new delivery option is called “Express Delivery” and is described as:
Express Delivery: Arrive at your scheduled delivery location and, after check-in, be remotely routed to your new car via the Tesla app’s location tracking tool. All required documents will be waiting inside the car with highlights indicating where to sign. When you’re ready to get on the road, simply pass your documents to the advisor at the exit for review, and we’ll mount a temporary tag and license plate.
Explore the exciting features of your vehicle at your own pace via the in-car Tesla Tutorials and Owner’s Manual on your car’s center touchscreen. All tutorials can also be accessed from the settings menu in the Tesla app.
Express Delivery is now available at all our Tesla delivery centers. Some states may vary based on signatory requirements.
The second new delivery option is called “Tesla Direct Drop” and although not yet available in New York, it will likely eventually be offered in the state:
Tesla Direct Drop: Designed as a completely touchless delivery experience, we will drop your new vehicle at a location of your choosing – typically a home or workplace – without any required interaction. Just complete all required paperwork, let us know where you’d like the car, and we’ll drop it off and leave the vehicle for you to unlock via the Tesla app. Please note that payment, paperwork and e-sign agreements must be completed in full prior to delivery, and you are required to send back any remaining physical paperwork in the vehicle via a pre-paid shipping envelope within 24 hours. 3rd party lending and trade-in customers are not yet eligible for this experience.
We are rapidly expanding the availability of this new delivery type to new states. Locations currently offering Direct Drop include:
California, Hawaii, Indiana, Maryland, Minnesota, Missouri, Nevada, New Jersey, Ohio, Texas, Utah, Virginia, and Washington, DC.
The Tesla Model Y is very significant for the company in many ways, but is even more significant for EV owners who live in cold climates and have been struggling with range during the cold winter months. In this tweet, Tesla CEO Elon Musk gave Model Y buyers even more confidence that the range of their cars’ would not be affected by cold weather. One interesting thing to look out for is whether or not Tesla will include the heat pump in future versions of the S, 3, & X.